July 2021

Their craftsmanship and professionalism was peerless.

We live in a draughty early 19th century grade II listed thatched cottage, no surface is level, no window straight, and no wall vertical. Legislation limits what we can do to rectify any of the above and ‘routine’ work can prove to be anything but! Set against this background we approached Mitchell & Dickinson with a degree of trepidation.

We needn’t have worried. Everyone we have had dealings with has been cheerfully professional and incredibly reassuring. Every step happened when it was scheduled to happen, no chasing up, no wasting time waiting for a call. We had two surveys and ample opportunity to ask questions. When I pointed out our wonky windows to one technician his reply was ‘don’t worry, wonky is what we do’!

The day came for the work to start…again bang on schedule. The work took a fortnight, Brett was with us all the time, George for the first week, and Gary for the second. Their craftsmanship and professionalism was peerless, but better than that they were the tidiest and most considerate craftsmen we have ever encountered. Put simply they turned up, cracked on, cleaned up and left – never leaving a mess and never leaving the house unsecure.

The quality of the secondary glazing is outstanding. All our windows now fit. We amuse ourselves by seeing if visitors spot the plexiglass (they don’t). We are delighted thank you!