Mrs Jane Williams
August 2021

From start to finish the experience was first class.

The firm were highly recommended to me by a neighbour and from start to finish the experience was first class. The office staff that I dealt with were friendly and very helpful and the guys who came to survey and then do the job were a pleasure to welcome into my home. I am extremely pleased with the work done and have no hesitation at all in recommending Mitchell & Dickinson.

Norman
July 2021

We look forward to a much cosier winter.

I don’t often write reviews but I can thoroughly recommend M&D. The office staff were extremely efficient and Tony and Josh, who fitted our secondary glazing and insulation, did an excellent job with enthusiasm and great attention to detail. We are very happy with the result and look forward to a much cosier winter.

Tom B
July 2021

Their craftsmanship and professionalism was peerless.

We live in a draughty early 19th century grade II listed thatched cottage, no surface is level, no window straight, and no wall vertical. Legislation limits what we can do to rectify any of the above and ‘routine’ work can prove to be anything but! Set against this background we approached Mitchell & Dickinson with a degree of trepidation.

We needn’t have worried. Everyone we have had dealings with has been cheerfully professional and incredibly reassuring. Every step happened when it was scheduled to happen, no chasing up, no wasting time waiting for a call. We had two surveys and ample opportunity to ask questions. When I pointed out our wonky windows to one technician his reply was ‘don’t worry, wonky is what we do’!

The day came for the work to start…again bang on schedule. The work took a fortnight, Brett was with us all the time, George for the first week, and Gary for the second. Their craftsmanship and professionalism was peerless, but better than that they were the tidiest and most considerate craftsmen we have ever encountered. Put simply they turned up, cracked on, cleaned up and left – never leaving a mess and never leaving the house unsecure.

The quality of the secondary glazing is outstanding. All our windows now fit. We amuse ourselves by seeing if visitors spot the plexiglass (they don’t). We are delighted thank you!

Tom and Sue
July 2021

The tidiest and most considerate tradespersons we have ever encountered.

We have had Brett and George here working on our windows for most of the week.  Today they handed over several finished windows.  Blimey!  We are beyond pleased.

The quality of their work is superb, but more than that they are the tidiest and most considerate tradespersons we have ever encountered.

Christopher Laing
June 2021

It could not be neater or less visible than what was achieved.

I had Mitchell & Dickinson perform some insulation and draught proofing at my C17th listed house. The craftsmen they sent were really first class.

Draught proofing doors. Well it could not be neater or less visible than what was achieved. Big difference in draughts but work done v. v. well so no character lost at all.

Some excellent insulation work – super neat and tidy in some tricky areas. And some new floorboards put down expanding storage area. Again excellent. We did not have quite enough sheepswool – no problem – they found some 60 miles away and got it.

Really first class team. Did not rush. They genuinely wanted a happy customer and they got it. Thank you.

Lorraine
June 2021

A near invisible system of secondary glazing in a listed building. 

Good communication, and honest, reliable fitters. Any problems were dealt with promptly and without fuss. A near invisible system of secondary glazing in a listed building. We look forward to a cosier winter.

Alastair Sawday
June 2021

Their employees are delightful, courteous, fun and brilliantly competent. 

M&D have done secondary glazing and loft insulation. Also dry-lining – a layer of insulation board on top of the existing plaster-board wall. Their employees are delightful, courteous, fun and brilliantly competent. I am always slightly sad when they leave! Expensive, but on balance worth it.

Denise Coates
June 2021

They really made the effort to make sure the space was cleaned each night. 

We had a couple of quotes for secondary glazing, and although M&D were overall more expensive I think it was worth it. We also had the insulation work completed on the windows which I believe will help during the winter. We suffered with a lot of condensation, after the works it hasn’t completely gone but we can definitely see a vast improvement, only a slight mist now. All of the team have been very helpful. Kirsty was excellent in providing the initial information. Kai and Keith were amazing. They are true craftsman who are passionate about the work and service they provide. It is messy work but they really made the effort to make sure the space was cleaned each night during the project work. I would not hesitate to recommend M&D for insulation and secondary glazing work.

Tom Hutchinson
May 2021

If only all tradespeople could be this good. 

M&D are in a different league to most installers. Second time using them and exceptional service as before. From start to finish you feel in good hands. Tony and Josh were polite, courteous and left no trace of their amazing work. I could not recommend M&D more highly; if only all tradespeople could be this good.

Colin Teasdale
February 2021

We are happy with the work that was completed as per estimate and would recommend the addition to other prospective buyers. 

We had the secondary glazing installed on all our Grade II Listed property windows after much initial uncertainty on our part regarding effectiveness and cost (and cheaper options that we found all seemed substandard). In hindsight, it was worth going the extra mile. As other reviewers note, the panels are unobtrusive and were carefully fitted. Prior to installation, our single-glazed windows acted like refrigerator panels each winter, but this has now been rectified adding significant warmth to our home. The installation has also cut down the significant problem we had with condensation to a small amount of misting on cold nights which is to be expected. The magnetic fitting of the plexiglass to individual sections of wooden frame, with custom made black cast iron monkey-tail window catches used throughout, also means we can open these sections of window as required; and easily remove and internally clean the single glazing and secondary glazing when needed. Overall we are happy with the work that was completed as per estimate and would recommend the addition to other prospective buyers

David Constantine
February 2021

Now I have a cosy and very toasty lounge which is a pleasure to be in. 

I have been really impressed with the workmanship and dedication of the team from Mitchell and Dickinson. The whole end of one large room with 12 foot high ceilings is Victorian glass, single glazed with draughty French windows. Now I have a cosy and very toasty end of my lounge which is a pleasure to be in rather than a chore. The integrity and the aesthetic of the original doors and windows have been retained and no one has really noticed the secondary glazing at all until I point it out! Really good to work with this company, very professional all-round. Can’t wait till the end of lockdown so I can invite friends round and show it off!

Simon Donald
February 2021

Absolutely fantastic, true craftspeople

Absolutely fantastic, true craftspeople. The quality of work couldn’t be better, the team were happy to discuss all the options and take the time to find the best solution

GR
February 2021

Our windows had certain  features that made the conventional solutions unworkable, but the team came up with alternatives that suit the house perfectly

Excellent workmanship, and a great product. Our windows had certain ‘unique’ features that made the conventional solutions unworkable, but the team came up with alternatives that suit the house perfectly. Very happy with all aspects of our interaction with M&D.

Rosina Kettle-Williams
February 2021

Punctuality, tidiness, attention, helpfulness, respect for our surroundings…we can only give the highest accolade. 

Tony & Josh carried out the work at our property. Throughout the installation, their manner and professionalism were of the highest quality. With regards to such areas as punctuality, tidiness, attention, helpfulness, respect for our surroundings…we can only give the highest accolade. We are delighted with the finished product and considering further work from M & D for which we would request the same team.

Craig
February 2021

They even bought treats for our dog. 

Exceptional service. Both Tony & Josh who fitted our secondary glazing where a pleasure to have working at our home. Very friendly, communicative, skilled and flexible to work around our needs as we juggled home schooling and work. They even bought treats for our dog. Thank you

Stephen & Judith
January 2021

Expert efficient, workmanship from a friendly team.

We are certainly feeling the difference inside the rooms in our Edwardian house that were recently expertly secondary glazed by Mitchell &Dickinson! Sash windows can still be opened, and from the inside, the secondary removable glazing is virtually invisible. Expert efficient, workmanship from friendly team leader Tony and Josh. Thanks.

Sarah
December 2020

The end result is almost impossible to see and has already made an enormous difference in terms of warmth and soundproofing. We are delighted and wouldn’t hesitate to recommend Mitchell and Dickenson.

We carried out a huge amount of research on possible secondary glazing for our listed house before deciding to use Mitchell and Dickenson and they haven’t disappointed. Everyone involved from initial contact to Tony and Josh who carried out the work was friendly, professional and made the whole process relatively painless! We had secondary glazing fitted to 6 sash windows at the front of the house and although the windows weren’t in particularly poor condition, they rattled and were draughty. The end result is almost impossible to see and has already made an enormous difference in terms of warmth and soundproofing. We are delighted and wouldn’t hesitate to recommend Mitchell and Dickenson.

Berverley
November 2020

Highly recommended for draught-proofing and restoration work.

Excellent product, excellent service, producing excellent results! Thank you, Mitchell & Dickinson. Highly recommended for draught-proofing and restoration work.

Cliff & Irene
November 2020

There’s always a slight dread sharing your house with complete strangers but the guys where brilliant

I just wanted to say thank you for the excellent work done over the last couple of weeks at Hyde Farm but equal to let you know what a pleasure it was having your team on site. There’s always a slight dread sharing your house with complete strangers but the guys where brilliant. They tolerated our dogs, worked around us with minimum disruption and were always polite and friendly. So much so our kids insisted on baking cakes for them in the first week and bring home ice creams for them after our beach trip this week!!

Of course, the standard of work is vital and the work is top-notch but having such nice people around makes the whole process so much more enjoyable.

Beth
November 2020

The team were very considerate of sharing the space in the house and very careful of other furnishings etc.

We had 11 sash windows restored and secondary glazed in a 19th Century townhouse. It was a big investment, but the team worked hard for three weeks on removing, refurbishing and refitting all the windows, with high standards and good attention to detail. The project manager was excellent and made sure (without being asked) that a few bits of less polished work by trainees were brought up to standard. The team were very considerate of sharing the space in the house and very careful of other furnishings etc. The heating now comes on noticeably less, so we’re hopeful of lower energy bills. We don’t have to wedge beer mats in the frames to stop them rattling, and there is less noise from the busy road outside

Paul
November 2020

The workmanship was excellent and the windows were draft-proofed as well as glazed

We live in a Grade 2 listed building and so had to be careful that any work done was sympathetic to the building. As the single glazing was cold and expensive on heating costs we decided to have all our windows and outside entry door secondary glazed. Mitchell & Dickinson were excellent throughout the process and we highly recommend them. Initially, due to the COVID lockdown we were not available for the fitment date so M&D were very flexible. Indeed their administration throughout was excellent. Once fitting began the fitting team were courteous, professional and minimised intrusion. The workmanship was excellent and the windows were draft-proofed as well as glazed. The actual glazing panels are unobtrusive and the windows open as intended. Now the work is done the house feels a lot warmer and the heating is not needed to the same degree. We recommend Mitchell & Dickinson.

Katrin W
March 2020

The house is a more comfortable place to live in

I live in an Edwardian 3 storey semi with the original sash windows. I love the windows and the original glass and have backed off getting them replaced. In more recent times I have become more concerned about my carbon footprint. Mitchell and Dickinson have come up with the solution and secondary glazed all the sash windows, front door and french doors. The house is so much warmer and the windows look great and work well. In fact, on first glance visitors do not notice the conversion to secondary glazing. The team were good to be around. They simply got on with it and worked around my presence. I am feeling the benefits of the insulation.

Dave
March 2020

Highly recommended for window repair and secondary glazing

Mitchell and Dickinson repaired all our wooden windows and installed secondary glazing throughout the house. The experience was extremely positive from start to finish. Their staff are all exceptionally helpful from Tom in pre-sale, Helen in the office all the way through to the installation teams. Special mention to Kai who went out of his way to make something relatively invasive as easy as possible for me and my family. We also had a couple of unforeseeable issues post install which Mitchell and Dickinson resolved in a very timely and honourable manner. We would definitely use them again and would highly recommend them to anyone else looking for window repairs or secondary glazing.

Susan H
March 2020

Super-efficient and very helpful

Very impressed with all the work done to clear out and insulate our loft, etc. with cosy, thermafleece sheep’s wool. Would highly recommend Mitchell & Dickinson.

New St
December 2019

Great job! We had M&D teams with us for four weeks over three visits. Partially because of a complex job and partially because of all the little, and not so little, surprises that turned up during the job. We have a listed property and whilst there is some debate whether an LBC is actually required, we applied for one with M&D assistance. No queries from the conservation officer and received approval v quickly.

We did look at a number of systems before settling on M&D. Definitely not the cheapest but the overall appearance is great. It wasn’t a quick decision for us, probably two years from first contact to completion. Helen was our main contact and she was ever helpful and ready to answer our various questions and queries. Equally important for a job of this type is the skill and experience of the fitting teams. The three teams of fitters that we met were all skilled, systematic, calm and thorough.

There is a definite quality approach to the work. They were all polite, clean and tidy. Our project included an amount of restoration and it turned out that there was rather more restoration required than we’d anticipated! Dealing with the surprises was where the fitters skill and experience really made the difference. The end result is a warmer home where the secondary glazing is hardly noticeable.

R Peters
November 2019

We have a Grade II Listed 1740 Town House with Georgian facade with 9 front/side sash windows which rattled, leaked and once even let snow into our daughter’s bedroom. We had been looking for years for a suitable secondary glazing solution, which is sensitive to the Listing, easy on the eye and effective in terms of noise and heat loss reduction. Mitchell and Dickinson has been a superb choice! It uses a quality skilled team of surveyors, craftsmen and supported by best customer service. This is not a cheap option, however the payback period is good in terms of energy bills; and the quality of the work is superb. We have noticed immediately a huge difference in warmth in the house as well as a dampening of the external noise. We would recommend this company to anyone. The best customer experience we have had in years! Thank you.

C Lane
August 2019

Thank you for the excellent work done over the last couple of weeks and to let you know what a pleasure it was having your team on site. There’s always a slight dread sharing your house with complete strangers but the guys were brilliant. They tolerated our dogs, worked around us with minimum disruption and were always polite and friendly. So much so our kids insisted on baking cakes for them in the first week and bring home ice creams for them after our beach trip this week!

Of course the standard of work is vital and the work is top notch but having such nice people around makes the whole process so much more enjoyable.

Nick B
Bristol

Mitchell and Dickinson provided a great service, making me feel like an individual and the end result is fantastic.

We live in a grade 2 listed property and had secondary glazing installed in a number of the original windows. Once we had decided to go with them they sent somebody to the property to do the final measurements. One thing that quickly became clear is they have a real passion for restoring period property’s and that you get a very individual approach/service. We discussed options for each window and discussed the pros and cons of each.

When the work was completed Keith and Robin were on site for a week and they were a pleasure to have around. Very polite, happy to answer any questions and very passionate about their job. We are really happy with the work that’s been completed. The quality of the work by Keith and Robin is excellent and final finished product is almost invisible, has made a noticeable reduction to noise and increase in warmth. We would certainly look to use them again in the future if the need arises and I won’t hesitate to recommend them, hence the review.

Bob M
June 2019

Thanks Mitchell & Dickinson! This secondary glazing system is amazing – completely unobtrusive & exceeded expectations. More than that, the attendant renovation of the eight sash windows in our Grade 2 listed former vicarage has now made operation of them a pleasure! The team from M&D were highly skilled; they faced more problems with the renovation – wet rot – than expected but did a great job and were a pleasure to have in the house.

Helen V
June 2019

Mitchell and Dickinson fitted secondary glazing to our listed grade 2 house with no window that was square or entirely straight. The end result is very impressive. The system fits perfectly and it is very unobtrusive. The  fitters were polite and helpful and did a great job clearing up after themselves each evening. The office staff were also excellent and professional. Our forever changing timeline for the building works we were having done prior to the secondary glazing was accommodated with no problems.

Angie L
April 2019

We are too hot all the time!  Before the CosyGlazing was installed we were using 4 bags of coal a week. As soon as they had finished the installation of secondary glazing, draught proofing and loft insulation, out coal use dropped to 1.5-2 bags a week. It’s heaps better.  It also sound proofs the children’s bedrooms so they don’t get woken up by heavy footsteps in the street. It’s February but  the children say “it’s like summer in the house mummy.” They can go to the bathroom without getting wrapped up in towels first.

David R
March 2019

This was the second job that we’ve had M&D do for us and, as with the last job, the experience throughout was of the highest quality: clear communication about the works (including specific clarification about how to resolve an issue with overly wet woodwork); polite, reliable and friendly employees; clean and tidy job; and of course, excellent results.

Fiona R
Trustpilot 5 stars

We have nothing but praise for the workmanship and courtesy of the Mitchell and Dickinson team. What is more, we are delighted with our secondary glazing on the large sash windows of our listed mill house in the New Forest National Park, and we cannot recommend the company highly enough. Worth every penny!

Tom H
Trustpilot 5 stars

Mitchell & Dickinson recently assisted with installing secondary glazing, draught proofing and loft insulation at our Grade II listed home. I chose Mitchell & Dickinson on the basis that they had expertise with listed buildings and demonstrated an environmental and sustainability consideration with their products. I have been impressed with the work carried out and immediately have had to turn our heating down due to the improved heat retention. Brett and his team were polite and tidy and kept me updated with progress when required. I especially appreciate the debrief on how to service the secondary glazing going forward – this shows a degree of customer service which is easily overlooked. The team went out of their way to attend the property (which was outside their immediate vicinity) and all members of staff were consistently courteous and helpful. I strongly recommend Mitchell & Dickinson if you want top of the range products and would definitely use them again.

David R
Trustpilot 5 stars

Mitchell & Dickinson have just completed some work at one of our tenancies. This was in a Grade II* listed building. We were very impressed by the quality of their work and the courtesy and consideration of their skilled craftsmen. We have recommend them to our architect as we start planning a development on our Grade 1 eleventh century building. The trustees and tenants were delighted with the care and skill shown.

Damian M
Bath, Somerset

The product itself is a conservationist’s dream – you would hardly notice it once installed. Very impressive in that sense and truly meets the standard of “minimalist intervention”. In fact, we sought and achieved listed building consent even though there is a strong argument that the product is “temporary” in nature. It was nice to get the Local Authority’s formal approval though.

Mitchell & Dickinson themselves are professional and courteous. Everything was well planned and programmed in advance and, as such, the job progressed accordingly. Their quotation was very transparent and well costed so there was no arguments over what was and was not done as the job progressed.

Debra H
Castle Cary, Somerset

All the personnel I dealt with were courteous, patient and utterly professional. The product is barely visible in situ, which is exactly what I wanted, and I am already benefitting from a lack of draughts. I now feel much more confident about facing the winter here.

Bill T
Bristol

We looked everywhere for a solution and couldn’t find anything that looked good until we found CosyGlazing, and some of the quotes we had were vastly expensive. But what you have done is better than I expected, with good soundproofing too – it’s amazing. I think it’s a fantastic job. Much better than I thought it was going to look, I must admit.

Jill M
Bridport

I would like to commend the workers, who installed my internal glazing and refurbished my sash windows, for their professionalism and high standard of workmanship. They worked hard and were friendly and polite throughout their stay. All contact with the company was received in a friendly and professional manner. I would highly recommend this company to other potential customers.

Mr S
London

We have just returned from Italy and are thrilled with our new insulating windows. They are very discreet and smart and will clearly provide excellent insulation. The front door also is quite transformed and fits much more snugly into its frame.

Joanna

The work carried out by the team was superb and we are really pleased with the standard of fit and finish. Our aim will be to have the remaining windows completed around Easter time.