This Privacy Policy describes the policies of Mitchell & Dickinson, Studio K Caddsdown Industrial Park Bideford, Devon EX39 3DX, United Kingdom of Great Britain and Northern Ireland (the), email: [email protected], phone: 01237 871127 on the collection, use and disclosure of your information that we collect when you use our website ( https://mitchellanddickinson.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without notice to you and will post the revised Privacy Policy on the Service. The revised Policy will take effect when it is published on our website. We therefore recommend that you periodically review this page.

1. Information We Collect

We will collect and process the following personal information about you:

Name
Email address
Telephone/Mobile Number
Address
Details of your enquiry.

Any other information you choose to provide when contacting us

2. How We Use Your Information

We will use the information that we collect about you for the following purposes:

Responding to your enquiries.
Preparing quotations and providing information about our insulation services.
Creating and maintaining a record of your enquiry within our customer management system (CMS).
Managing customer enquiries and providing our services.
Customer support and administration.
Customer feedback.
Sending newsletters, advice and information about our services where you have consented or where we are otherwise permitted to do so by law.

When you contact us by telephone or submit an enquiry through our website, we create a record within our customer management system (CMS). This enables us to respond to your enquiry, prepare quotations, arrange surveys or appointments where required, provide our services and maintain appropriate business records.

We use Mailchimp to manage our email marketing communications. Where you choose to receive marketing communications, or where we are permitted to contact you under applicable law, your contact details may be securely stored within Mailchimp. You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in every email or by contacting us directly.

We process your personal information because it is necessary to respond to your enquiry, to take steps at your request before entering into a contract, to fulfil any contract with you, to comply with our legal obligations, to pursue our legitimate business interests and, where required, with your consent.

If we want to use your information for any other purpose, we will ask you for consent where required and will use your information only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

3. Retention Of Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Enquiry records are normally retained for up to two years after our last contact with you. Where you become a customer, we may retain your information for longer where necessary to comply with legal, accounting or regulatory obligations or to establish, exercise or defend legal claims.
If you receive marketing communications from us, we will retain your contact details until you unsubscribe or ask us to stop contacting you.

We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

4. Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws.

To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at [email protected].
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

5. Cookies

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

6. Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We may share your personal information with trusted third-party service providers where necessary to operate our business, including website hosting providers, IT support providers, professional advisers and Mailchimp for email communications. We only share information necessary for them to provide services on our behalf.

Some of our service providers may process or store your personal information outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.